Contact Us
What we can help with
Online Casino is an independent research and review site. We compare Canadian-facing online casinos, focusing on things like payout speed, game selection, bonus terms and payment options, so players across every province can make a better-informed choice about where to sign up. If your message falls into one of these areas, we're the right place to ask:
- Corrections or updates to a review — bonus terms change, new games get added, payout speeds shift, and we rely on reader feedback as well as our own research to keep pages current
- Suggestions for a casino brand we haven't covered yet
- Questions about how we rate and rank operators, including how our tables are put together
- General feedback on the site, its content or how easy it is to use
- Reports of broken links, outdated offers, or factual errors anywhere on treetopflyers.ca
What we can't help with
Because Online Casino does not operate any casino, hold player funds, or process deposits and withdrawals, there are some requests we're simply not able to action. If any of the following apply, you'll need to go directly to the casino brand itself, usually through its own support team or live chat:
- Account issues, such as verification, login problems or closing an account
- Deposit or withdrawal delays, declined payments, or missing funds
- Bonus disputes, wagering requirement questions tied to a specific account, or complaints about a promotion you've already claimed
- Requests to self-exclude or set deposit limits — these are handled by the operator or, more broadly, through resources on our Responsible Gambling page
If you're unsure who to contact, check the casino's own site first. Every licensed operator is required to publish clear support contact details, typically live chat, email and sometimes a phone line, and they're best placed to resolve anything tied to your specific account.
Before you reach out about a bonus or offer
A large share of the messages we get are about welcome offers listed on our site, things like Betninja's match bonus or the free spins packages at Zoccer and WinnerIsland. These offers are supplied directly by the casinos and can change without much notice, so a couple of quick checks can save you time:
- Confirm the offer is still live on the casino's own promotions page before signing up, since terms and amounts are set by the operator, not by us
- Read the wagering requirements, maximum bet limits and time restrictions attached to any bonus — these are usually the reason a withdrawal gets delayed or a bonus balance is voided
- Keep in mind that fast payout speeds, one of the main things we assess across these casinos, usually apply once wagering requirements are cleared, not before
How our contact process fits into our review work
Reader feedback genuinely feeds back into our ranking process. When someone flags that a payout took longer than advertised, or that a listed payment method is no longer available in their province, we follow up with the operator and adjust the review where warranted. This is one of several inputs alongside our own research; it doesn't override our editorial standards, and no casino can pay to have a correction ignored or a rating changed. If you want more detail on how listings are assessed in the first place, that process is outlined on our About Us page.
A note on commercial relationships
Online Casino may earn a commission when a reader clicks through to a casino and signs up. This applies whether or not you contact us first, and it never determines which casinos we list, how they're ranked, or how we respond to a query. Messages about corrections, errors or missing information are treated the same regardless of which brand they concern.
Getting the most useful response
When you get in touch, a bit of detail goes a long way. If your message concerns a specific casino from our list, whether that's Betscore, CrownPlay, Kinbet or another brand featured here, mention the casino name, the page you were reading, and, where relevant, roughly when you noticed the issue. For general feedback or suggestions, a short outline of what you'd like to see is enough.
We read every message that comes in, though response times vary depending on volume. Complex questions, like requests to review a new operator or a detailed correction, may take longer to action than a quick factual fix.
Where to look first
Before sending a message, it's worth checking whether the answer is already on the site. Our comparison tables cover payout speeds, bonus terms and payment methods across the operators we track, our Terms and Conditions page sets out how the site itself operates, and our Responsible Gambling page covers tools for managing play, deposit limits and self-exclusion options available to Canadian players. Many common questions are answered in these places faster than waiting on a reply.